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Communicating Professionalism and Knowledge in Veterinary Telehealth

By VVCA ADMIN | December 17, 2024 | 0

In our analysis of over 2,000 customer reviews, one factor stood out as a cornerstone of trust and satisfaction: the professionalism and expertise of veterinarians. Mentioned in 19% of reviews, this reflects not just the technical skill of vets, but also their ability to communicate clearly, show empathy, and deliver solutions that reassure pet owners.…

Top 10 Aspects of Telehealth Care That Customers Value Most

By VVCA ADMIN | December 4, 2024 | 0

The VVCA analyzed a comprehensive dataset of reviews from one leading veterinary telehealth provider to understand what matters most to customers and uncover areas for potential improvement. Telehealth has become an essential option in veterinary care, allowing owners to seek timely advice and treatment for their pets without the need for in-person visits. But what…

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