Posts by VVCA ADMIN
Synchronous vs. Asynchronous Communication: What is the Difference?
In veterinary virtual care, communication can occur in two primary formats: synchronous and asynchronous. Understanding the difference is essential for selecting the appropriate platform and ensuring effective information exchange. Synchronous Communication DefinitionReal-time interaction between veterinary professionals and clients (or between professionals). All participants must be available at the same time. Common Examples Advantages Limitations Asynchronous…
Read MoreVeterinary Teletriage 101
Teletriage is a type of veterinary telehealth service in which a veterinary professional remotely evaluates an animal’s condition to determine whether immediate in-person care is needed. This preliminary assessment helps prioritize cases, guide pet owners on next steps, and provide reassurance or education about potential urgency. How It WorksTypically, teletriage involves real-time communication—such as a…
Read MoreVCPR Explained: The Cornerstone of Virtual Veterinary Practice
A VCPR (Veterinarian-Client-Patient Relationship) is a foundational legal and ethical requirement that dictates when and how a veterinarian can diagnose, treat, or prescribe medications for an animal. In most jurisdictions, establishing a VCPR requires that the veterinarian: When it comes to virtual care, the VCPR remains a core consideration. Many states and regulatory bodies still…
Read MoreCommunicating Professionalism and Knowledge in Veterinary Telehealth
In our analysis of over 2,000 customer reviews, one factor stood out as a cornerstone of trust and satisfaction: the professionalism and expertise of veterinarians. Mentioned in 19% of reviews, this reflects not just the technical skill of vets, but also their ability to communicate clearly, show empathy, and deliver solutions that reassure pet owners.…
Read MoreThe Power of Responsiveness: How Customer Service Shapes Veterinary Telehealth Experiences
Based on an analysis of over 2,000 customer reviews, this article is part 2 of a 6-part series on listening and understanding customers through reviews. Here is the introduction which dives into how and why we learn from customer comments. In the rapidly changing world of veterinary telehealth, one element emerges as a cornerstone of…
Read MoreTop 10 Aspects of Telehealth Care That Customers Value Most
The VVCA analyzed a comprehensive dataset of reviews from one leading veterinary telehealth provider to understand what matters most to customers and uncover areas for potential improvement. Telehealth has become an essential option in veterinary care, allowing owners to seek timely advice and treatment for their pets without the need for in-person visits. But what…
Read MoreExpanding Animal Health: The Broad Landscape of Virtual Veterinary Care
When we talk about virtual veterinary care there can be tendency to focus on veterinarian to pet owner telemedicine. However, we can look at the field of virtual care with a much wider lens, impacting epidemiology, livestock management and wildlife conservation. Virtual veterinary care can be considered as the provision of animal health management advice…
Read MoreEmbracing the Future of Veterinary Care: Virtual Care
In today’s fast-paced world, the landscape of veterinary care is evolving, and virtual care is at the forefront of this transformation. Virtual care isn’t just a buzzword; it’s a revolutionary approach that benefits every member of the veterinary community, from veterinarians and technicians to practice managers and, most importantly, our beloved patients and their devoted owners…
Read MoreThe 2024 Guide to CA 1399 [Infographics]
With a focus on Veterinary-Client-Patient Relationships (VCPRs), prescribing practices, and licensing standards, CA AB 1399 paves the way for responsible and effective telehealth practices among veterinarians. We have created three infographics to help you understand the guidelines around California’s new regulations. Please feel free to take and share. The text in the infographics can be…
Read MoreKeeping an Eye on Virtual Care Trends (Originally Published In Vet Trends)
Many thanks to the Vet Times for permission to share the letter Dear Editor, Congratulations on the article on vettims.co.uk, published on 7 August, entitled “Confusion as further RCVS under care guidance changes planned“. The Virtual Veterinary Care Association (VVCA) is a global, non-profit association dedicated to developing best practices for delivering integrated virtual care…
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