Education
The Power of Responsiveness: How Customer Service Shapes Veterinary Telehealth Experiences
Based on an analysis of over 2,000 customer reviews, this article is part 2 of a 6-part series on listening and understanding customers through reviews. Here is the introduction which dives into how and why we learn from customer comments. In the rapidly changing world of veterinary telehealth, one element emerges as a cornerstone of…
Read MoreUnderstanding the Difference: Telemedicine vs. Telehealth in Veterinary Care
Mark Cushing discusses the distinction between telemedicine and telehealth in the context of veterinary care. Telemedicine is defined as medical practice conducted by licensed veterinarians virtually, involving diagnosing, , prescribing medications, and conducting surgery for pets. On the other hand, telehealth involves non-doctor professionals like veterinary nurses or technicians providing guidance and support to pet…
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