Posts by VVCA ADMIN
Partner With Us: A New Kind of VVCA Sponsorship for the Future of Vet Tech
For years, we’ve been grateful for the generous support of major donors whose sponsorships helped us build the infrastructure, resources, and reach that the VVCA is known for today. But as we look ahead to this year and next, we’re opening the door to something new: smaller, mission-aligned sponsorships from the companies that are actively…
Read MoreSignals – The New Way To Catch Up With Vet Telemed
Today the Veterinary Virtual care association is launching our new web page, designed to keep you up to date with news and ideas from veterinary content creators everywhere. We noticed that several of our board members – and other thought leaders in the virtual care space – have been hosting or guesting in podcasts, videos,…
Read MoreOur 2025 Survey Results
The VVCA recently conducted a survey of our readers and website visitors to better understand who makes up our audience, the roles they hold, and the resources they expect to need in the coming years. The feedback was incredibly encouraging. It’s inspiring to see our work being engaged by such a wide range of practitioners…
Read MoreSynchronous vs. Asynchronous Communication: What is the Difference?
In veterinary virtual care, communication can occur in two primary formats: synchronous and asynchronous. Understanding the difference is essential for selecting the appropriate platform and ensuring effective information exchange. Synchronous Communication DefinitionReal-time interaction between veterinary professionals and clients (or between professionals). All participants must be available at the same time. Common Examples Advantages Limitations Asynchronous…
Read MoreVeterinary Teletriage 101
Teletriage is a type of veterinary telehealth service in which a veterinary professional remotely evaluates an animal’s condition to determine whether immediate in-person care is needed. This preliminary assessment helps prioritize cases, guide pet owners on next steps, and provide reassurance or education about potential urgency. How It WorksTypically, teletriage involves real-time communication—such as a…
Read MoreVCPR Explained: The Cornerstone of Virtual Veterinary Practice
A VCPR (Veterinarian-Client-Patient Relationship) is a foundational legal and ethical requirement that dictates when and how a veterinarian can diagnose, treat, or prescribe medications for an animal. In most jurisdictions, establishing a VCPR requires that the veterinarian: When it comes to virtual care, the VCPR remains a core consideration. Many states and regulatory bodies still…
Read MoreCommunicating Professionalism and Knowledge in Veterinary Telehealth
In our analysis of over 2,000 customer reviews, one factor stood out as a cornerstone of trust and satisfaction: the professionalism and expertise of veterinarians. Mentioned in 19% of reviews, this reflects not just the technical skill of vets, but also their ability to communicate clearly, show empathy, and deliver solutions that reassure pet owners.…
Read MoreThe Power of Responsiveness: How Customer Service Shapes Veterinary Telehealth Experiences
Based on an analysis of over 2,000 customer reviews, this article is part 2 of a 6-part series on listening and understanding customers through reviews. Here is the introduction which dives into how and why we learn from customer comments. In the rapidly changing world of veterinary telehealth, one element emerges as a cornerstone of…
Read MoreTop 10 Aspects of Telehealth Care That Customers Value Most
The VVCA analyzed a comprehensive dataset of reviews from one leading veterinary telehealth provider to understand what matters most to customers and uncover areas for potential improvement. Telehealth has become an essential option in veterinary care, allowing owners to seek timely advice and treatment for their pets without the need for in-person visits. But what…
Read MoreExpanding Animal Health: The Broad Landscape of Virtual Veterinary Care
When we talk about virtual veterinary care there can be tendency to focus on veterinarian to pet owner telemedicine. However, we can look at the field of virtual care with a much wider lens, impacting epidemiology, livestock management and wildlife conservation. Virtual veterinary care can be considered as the provision of animal health management advice…
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