Virtual Veterinary Care
Synchronous vs. Asynchronous Communication: What is the Difference?
In veterinary virtual care, communication can occur in two primary formats: synchronous and asynchronous. Understanding the difference is essential for selecting the appropriate platform and ensuring effective information exchange. Synchronous Communication DefinitionReal-time interaction between veterinary professionals and clients (or between professionals). All participants must be available at the same time. Common Examples Advantages Limitations Asynchronous…
Read MoreVeterinary Teletriage 101
Teletriage is a type of veterinary telehealth service in which a veterinary professional remotely evaluates an animal’s condition to determine whether immediate in-person care is needed. This preliminary assessment helps prioritize cases, guide pet owners on next steps, and provide reassurance or education about potential urgency. How It WorksTypically, teletriage involves real-time communication—such as a…
Read MoreCommunicating Professionalism and Knowledge in Veterinary Telehealth
In our analysis of over 2,000 customer reviews, one factor stood out as a cornerstone of trust and satisfaction: the professionalism and expertise of veterinarians. Mentioned in 19% of reviews, this reflects not just the technical skill of vets, but also their ability to communicate clearly, show empathy, and deliver solutions that reassure pet owners.…
Read MoreThe Power of Responsiveness: How Customer Service Shapes Veterinary Telehealth Experiences
Based on an analysis of over 2,000 customer reviews, this article is part 2 of a 6-part series on listening and understanding customers through reviews. Here is the introduction which dives into how and why we learn from customer comments. In the rapidly changing world of veterinary telehealth, one element emerges as a cornerstone of…
Read MoreExpanding Animal Health: The Broad Landscape of Virtual Veterinary Care
When we talk about virtual veterinary care there can be tendency to focus on veterinarian to pet owner telemedicine. However, we can look at the field of virtual care with a much wider lens, impacting epidemiology, livestock management and wildlife conservation. Virtual veterinary care can be considered as the provision of animal health management advice…
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